The UK government’s enforcement of the Product Security and Telecommunications Infrastructure Act in April 2024 has led to a significant shift in the way Virgin Media customers protect their home networks from cyber threats. As a result, the company is now offering a free router upgrade to eligible customers with two specific hub models. This upgrade is not only a necessary step in maintaining network security but also a vital measure to prevent cyberattacks and data breaches.
| Hub Model | Eligible Customer Criteria |
|---|---|
| Arris-TG2492LG-VM | Customers with older routers who have upgraded their broadband service within the past five years. |
| Arris-TG3492LG-VMB | Customers with the above-mentioned hub model. |
Under both the Product Security and Telecommunications Infrastructure Act and the Telecommunications (Security) Act (TSA) enforced in November 2021, Virgin Media’s older broadband routers are no longer compliant. These routers do not receive regular security updates, leaving them vulnerable to cyberattacks. If a customer fails to upgrade their router, they risk being exposed to the following security threats:
- Ransomware: A type of malware that holds your device hostage until a ransom is paid.
- MITM Attacks: Man-in-the-middle (MITM) attacks where a cybercriminal intercepts communications between two parties.
- Phishing attacks: Phishing involves sending emails that appear to be from trusted sources to extract sensitive information.
Geoff Pestell, CEO at broadband comparison site Fibre Compare, emphasizes the importance of upgrading to a new router. He advises Virgin Media customers to log in to their accounts and process the free upgrade as soon as possible to avoid any security risks. Without regular updates, routers may lack the latest security patches, making them susceptible to ransomware and phishing attacks. It is “vital” for customers to take proactive measures to protect their home networks.
Virgin Media customers who have not upgraded their router yet can check their device model on their account dashboard to see if they are eligible for the free upgrade. If their router meets the criteria, they can book their upgrade via the Virgin Media website. The new router will be automatically configured, ensuring a seamless transition to the latest security measures.
It is worth noting that the new router, the 4.0 model, still receives regular automatic security updates. While it is not the latest model, it provides a reliable and secure solution for customers. If a customer’s router is older than the Virgin Media Hub 4, they should book their upgrade via the Virgin Media website as soon as possible to ensure they remain protected.
What to Expect from the Upgrade Process
When upgrading to the new router, customers can expect the following benefits:
- Improved security features
- Enhanced protection against cyber threats
- Regular automatic security updates
- Seamless transition to the latest security measures
The upgrade process is straightforward, and customers can book their upgrade via the Virgin Media website. The new router will be automatically configured, ensuring a hassle-free experience. Customers who have upgraded their broadband service within the past five years are unlikely to meet the criteria for a free upgrade, but if their router is older than the Virgin Media Hub 4, they should take advantage of this opportunity to enhance their network security.
Additional Tips for Securing Your Home Network
While the free router upgrade is a significant step in maintaining network security, there are additional measures customers can take to further protect their home network:
- Change your default password
- Enable WPA2 encryption
- Regularly update your router’s firmware
- Use a VPN (Virtual Private Network)
By taking these extra steps, customers can ensure their home network is not only protected but also secure. Remember, a secure home network is just as important as having a reliable internet connection. By prioritizing security, customers can enjoy a safer and more peaceful online experience.
“Without regular updates, routers may lack the latest security patches, making them susceptible to ransomware and phishing attacks.
